Privacy Policy
Equation Divas Tutoring Inc. (“Equation Divas”, “we”, “us”, “the company”, or “our”) respects all persons’ privacy. When it comes to your personal information, transparency is key. Therefor, below you will find what personal information we collect, what we do with it and your choices and rights.
By using any of Equation Divas Tutoring Inc.’s Services, you confirm you agree to the Terms and Conditions and read and understood this Privacy Policy.
1. Key terms
In our Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Equation Divas Tutoring Inc.” section below. The users and visitors for our site are “End Users”.
2. How does this Privacy Policy apply?
This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., we are the controller), such as information you submit to our customer support. This Privacy Policy does not apply to personal information of our employees or job applicants (except to the extent employees or job applicants are Users). This Privacy Policy also includes the right to object to certain types of processing we carry out (see Section 7 below to find out more).
With respect to personal information in Equation Divas Tutoring Inc.’s possession, we play a few different roles under global data privacy laws. In order to understand your and Equation Divas Tutoring Inc. obligations, it’s important to understand the difference between Equation Divas Tutoring Inc. Controlled PI and User Controlled PI.
“Equation Divas Tutoring Inc. PI” means personal information for which Equation Divas Tutoring Inc. determines the purposes and means of processing. This Privacy Policy only address Equation Divas Tutoring Inc. Controlled PI.
“User Controlled PI” means personal information for which a User determines the purposes and means of processing. For User Controlled PI, Equation Divas Tutoring Inc. acts as a data processor, service provider, or similar term under applicable law. User Controlled PI includes User Content and End Users' personal information that we process on behalf of our Users. Our Users are responsible for ensuring that their processing of User Controlled PI complies with applicable law.
We explain below how we collect and use Equation Divas Tutoring Inc. Controlled PI and your rights. If you are an End User of one of our User’s sites and want to know how a User handles your information, you should check the site's privacy policy.
3. Personal information we collect
We collect various personal information regarding you. This includes the following:
Information you provide to submit an Intake registration form, specifically email address, phone, first name, and last name.
The emails and other communications that you send us such as support inquiries.
Information from your use of the Services or, where you are an End User, from your use of Users’ sites. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
4. How we collect personal information
We obtain personal information from various sources. We do this in three main ways:
You provide it directly (registering for the Free Intake Session).
We’ve described this in more detail below.
a. Personal information you provide
When you use our Services, we collect information from you through the Contact page. For instance, we ask you to provide your name and email address to register for the Free Intake session.
b. Personal information obtained from your use of our Services
When you use our Services, we collect information about your activity such as what pages on our site you visit and for how long and identifiers associated with your devices.
5. How we use your personal information
We use the personal information we obtain about you for the following purposes:
Provision of the Services to Users. Registration for tutoring and respond to your inquiries.
Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
Enforcement. Enforce our Term and Conditions and other legal terms and policies.
Protection. Protect our and others’ interests, rights and property (e.g., protect our Users and Visitors from abuse).
Complying with law. Comply with applicable legal requirements, such as government regulations and industry standards, contracts or law enforcement requests.
We process your personal information for the above purposes when:
Consent. You have submitted the Free Intake Registration form for the use of your personal information in a particular way and you can change your mind at any time.
Performance of a contract. We need your personal information to provide you with services and products requested by you, or to respond to your inquiries.
Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable government regulations or to comply with a court order or binding law enforcement request.
Legitimate interests. We have a legitimate interest in using your personal information, but we won't process your information if your interests, or your fundamental rights and freedoms, override ours. In particular, we have a legitimate interest in the following cases:
To analyze and improve the safety and security of our Services - we do this as it is necessary to pursue our legitimate interests in ensuring Equation Divas Tutoring is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam, and abuse.
To comply with a court order or binding law enforcement request.
To anonymize and subsequently use anonymized information.
Protecting you and others. To protect your vital interests, or those of others.
Others’ legitimate interests. Where necessary for the purposes of a third party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our Users who have a legitimate interest in having their sites function properly and securely and analyzing the usage of their sites so they can understand trends and improve their services.
6. How we share your personal information
We share personal information in the following ways:
Service Providers (Teachers). We share personal information with our teachers when it is reasonably necessary or desirable, such as to substitute teachers.
Domain registration partners. If required to comply with ICANN, registry, ccTLD or registrar policies, we share your domain registration information with such domain registration partners.
Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use contracted substitute teachers to help us provide customer support or tutoring.
Following the law or protecting rights and interests. We disclose your personal information if disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests or prevent fraud or abuse of Equation Divas Tutoring Inc. or our Users or End Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet law enforcement requirements.
7. Your rights and choices
Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
You can access, update, change or delete personal information by information Equation Divas Tutoring Inc. through the Contact page.
Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We may also retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law. If you are subject to EU data protection laws, we suggest you lodge any such complaints with our lead supervisory authority:
Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
8. How we protect your personal information
While no service is completely secure, we use SSL encryption to transport your personal information after submitting the Intake form on the Contact page. This mitigates the risk against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing, of the personal information you send us. We employ security measures of the MS 365 platform for protecting against network intrusions.
9. How we retain your personal information
We retain personal information regarding you or your use of the Services for as long as you are a student using said Services. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Account is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your personal information by Contacting an Equation Divas Tutoring representative through the Contact page.
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
10. Data transfers
Personal information that you submit may be transferred to countries other than where you live, such as, for example, to servers in the U.S. We also store personal information locally on the devices you use to access the Services.
Your personal information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. For example, data we store may be accessible to outside law enforcement and national security authorities under certain circumstances.
11. Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
12. Who is Equation Divas Tutoring?
When we say “Equation Divas Tutoring Inc.” (or “we”, “us” or “our”), we mean: (a) Equation Divas Tutoring Inc. if you are a resident of or have your principal place of business in Canada or any of its’ Provinces or Territories; or (b) Equation Divas Tutoring Inc. if you are a resident of or have your principal place of business outside Canada.
If your place of residence or principal place of business changes, the Equation Divas Tutoring Inc. entity that controls your personal information will be determined by your new residence or principal place of business from the date it changes.
14. How to contact us